Frequently Asked Questions
What is your refund/return policy?
Please refer to our T&Cs page for refund/return policy.
What are the shipping costs?
Standard $10 shipping applies to most orders, while orders including products that are quite large require an extra $5 bulk fee.
Free shipping for orders $100+
Where do you ship to & how long does it take?
Lilly & I is Australian owned and ships Australia wide. Shipping typically takes 1-2 weeks, however please be aware it does depend where you are in Australia as Lilly & I is located in Queensland. We ship with Australia Post.
How can I track my order?
Order confirmations are sent via email and Australia Post will provide a tracking number once order is delivered to post office. Orders are delivered to post office within 3 business days.
What payment methods do you accept?
We accept payment methods such as Apple Pay, Klarna, Afterpay & Google Pay (Afterpay is not available for local pickup.).
We accept debit/credit cards such as Visa & Mastercard, including mobile wallet.
We do not accept American Express.
Do you offer local pick up?
We do! Pick up location is north end of Gold Coast. Address to be provided upon email consultation. Afterpay is not available for local pickup.